We are seeking a compassionate, people-focused, and enthusiastic professional to join our team as the Practice Manager of our thriving nature-informed mental health group practice. The ideal candidate is a servant leader who is personable, organized, and process-oriented. As the Practice Manager, you will be responsible for overseeing and managing the day-to-day operations, ensuring the smooth and efficient functioning of the practice.

Job Responsibilities:

• Staff management: Lead and support our team of administrative and clinical staff, and interns, by handling recruitment, onboarding, training, performance evaluations, and addressing any issues that arise. Tasks include::

o    Identifying staffing needs and conducting interviews and hiring processes.

o    Coordinating new team member onboarding and training.

o    Fostering positive working relationships with clinicians and staff.

o    Reviewing and enhancing team performance.

o    Facilitating quarterly staff-wide office meetings.

o    Collaborating with the leadership team and staff to address people-related concerns, including operations, administration, quality of care, disciplinary procedures, personnel issues, and employee satisfaction.

o    Providing administrative supervision of non-clinical staff for efficient day-to-day operations.

• Compliance and Regulations: Ensure adherence to all relevant laws, regulations, and ethical standards, including patient privacy, medical records, and licensing. Tasks include:

o    Staying informed on local, state, and federal laws and regulations for mental health practices, as well as professional guidelines.

o    Implementing policy and procedure changes as needed.

o    Providing training and resources for staff members regarding compliance.

o    Establishing a system for reporting and addressing compliance-related incidents.

o    Identifying areas for improvement or enhancement in compliance efforts.

o    Establish a system for reporting and addressing incidents related to compliance.

• Marketing and community relations: Promoting the practice to attract new patients, fostering relationships with referring providers and community organizations, and managing the practice's online presence and reputation.

• Strategic Planning: Assess current practice performance and develop a long-term plan for growth and sustainability, including setting goals and objectives, identifying expansion opportunities, and evaluating potential risks and challenges.

• Continuous Improvement: Regularly review and assess the practice's operations, and identify areas for improvement or enhancement.

Basic Qualifications:

• Prior experience leading teams in a healthcare setting, preferably in a mental health environment.

• A "can do" attitude.

• Excellent verbal and written communication skills.

• Strong customer service skills and comfort in speaking to new people.

• Proficiency in computer skills, including electronic health records systems.

• Solid problem-solving skills.

•  Exceptional multi-tasking skills and adaptability.

• Organizational skills - managing multiple schedules, meetings, and priorities.

•  Ability to work well with others and collaborate cross-functionally.

• Flexibility in implementing or improving processes for practice growth.

• Self-starter and highly motivated.

Preferred Qualifications:

• Experience in a mental health setting

• Professional mental health license in the state of Maryland is a plus

Work Environment:

• Comfortable – Our office offers a home-like private practice setting.

• Support – Great support staff and owner

• Hybrid – This role combines remote and in-office work.

• Lively – Expect regular foot traffic from clients, clinicians, and staff.

• Social – The ideal candidate is sociable and willing to engage with staff between sessions.

• Dynamic – The role involves various tasks throughout the week.

• Sensitive – You will interact with HIPAA-protected information and understand that clients may be in emotional distress.

Schedule:

• Weekdays 

• Flexible hours

• Ideally starting with 15-20 hours per week, with the potential to increase hours in the future

Compensation and Benefits: 

• Paid time off (PTO)

• 7 paid holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day and 1 floating holiday

• IRA retirement plan with CMHC match

• Free in-house training and professional development

• Discount on CMHC-facilitated off site trainings, CEUs, and other events

Reports to: 

• Practice Owner