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Practice Manager

1010 Dulaney Valley Road, Towson, MD, USA

Job Type

Part Time

Position Details

We are seeking a compassionate, people-focused, and enthusiastic professional to join our team as the Practice Manager of our thriving nature-informed mental health group practice. The ideal candidate is a servant leader who is personable, organized, and process-oriented. As the Practice Manager, you will be responsible for overseeing and managing the day-to-day operations, ensuring the smooth and efficient functioning of the practice.

Job Responsibilities:

  • Staff management: Lead and support our team of administrative and clinical staff, and interns, by handling recruitment, onboarding, training, performance evaluations, and addressing any issues that arise. Tasks include::

o    Identifying staffing needs and conducting interviews and hiring processes.

o    Coordinating new team member onboarding and training.

o    Fostering positive working relationships with clinicians and staff.

o    Reviewing and enhancing team performance.

o    Facilitating quarterly staff-wide office meetings.

o    Collaborating with the leadership team and staff to address people-related concerns, including operations, administration, quality of care, disciplinary procedures, personnel issues, and employee satisfaction.

o    Providing administrative supervision of non-clinical staff for efficient day-to-day operations.


  • Compliance and Regulations: Ensure adherence to all relevant laws, regulations, and ethical standards, including patient privacy, medical records, and licensing. Tasks include:

o    Staying informed on local, state, and federal laws and regulations for mental health practices, as well as professional guidelines.

o    Implementing policy and procedure changes as needed.

o    Providing training and resources for staff members regarding compliance.

o    Establishing a system for reporting and addressing compliance-related incidents.

o    Identifying areas for improvement or enhancement in compliance efforts.

o    Establish a system for reporting and addressing incidents related to compliance.


  • Marketing and community relations: Promoting the practice to attract new patients, fostering relationships with referring providers and community organizations, and managing the practice's online presence and reputation.


  • Strategic Planning: Assess current practice performance and develop a long-term plan for growth and sustainability, including setting goals and objectives, identifying expansion opportunities, and evaluating potential risks and challenges.


  • Continuous Improvement: Regularly review and assess the practice's operations, and identify areas for improvement or enhancement.


Basic Qualifications:

  • Prior experience leading teams in a healthcare setting, preferably in a mental health environment.

  • A "can do" attitude.

  • Excellent verbal and written communication skills.

  • Strong customer service skills and comfort in speaking to new people.

  • Proficiency in computer skills, including electronic health records systems.

  • Solid problem-solving skills.

  •  Exceptional multi-tasking skills and adaptability.

  • Organizational skills - managing multiple schedules, meetings, and priorities.

  •  Ability to work well with others and collaborate cross-functionally.

  • Flexibility in implementing or improving processes for practice growth.

  • Self-starter and highly motivated.


Preferred Qualifications:

  • Experience in a mental health setting

  • Professional mental health license in the state of Maryland is a plus

Work Environment:

  • Comfortable – Our office offers a home-like private practice setting.

  • Support – Great support staff and owner

  • Hybrid – This role combines remote and in-office work.

  • Lively – Expect regular foot traffic from clients, clinicians, and staff.

  • Social – The ideal candidate is sociable and willing to engage with staff between sessions.

  • Dynamic – The role involves various tasks throughout the week.

  • Sensitive – You will interact with HIPAA-protected information and understand that clients may be in emotional distress.



  • Weekdays 

  • Flexible hours

  • Ideally starting with 15-20 hours per week, with the potential to increase hours in the future

Compensation and Benefits: 

  • Paid time off (PTO)

  • 7 paid holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day and 1 floating holiday

  • IRA retirement plan with CMHC match

  • Free in-house training and professional development

  • Discount on CMHC-facilitated off site trainings, CEUs, and other events

Reports to: 

  • Practice Owner 

Compensation & Benefits


  • Competitive base salary

  • Annual Profit Share – Everyone is a part of CMHC’s success! Each year, CMHC will take out a portion of the pre-tax profit and share it with all employees at the owner’s discretion.


  • Paid time off

  • Paid holidays

  • IRA retirement plan with CMHC match

  • Free in-house training and professional development

  • Discount on CMHC facilitated offsite training, CEUs, and other events

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