Part-Time Receptionist, Office & Intake Manager (Client Happiness Navigator)

Chesapeake Mental Health Collaborative (CMHC)

Apply by emailing hr@cmhcweb.com

Seeking a people-focused, enthusiastic, and client-facing professional to help maintain a warm and welcoming environment for both clients and clinicians in a thriving mental health group practice in Towson, MD. The ideal candidate is personable, empathetic, organized, and enjoys interacting with the public. The hire will serve in 3 primary roles:

• Receptionist (answering and returning phone calls, emails, and online inquiries)

• Intake coordinator (assign prospective clients to clinicians)

• Office manager (maintain organized and well-stocked office; manage administrative tasks)

The hire will be responsible for providing heavy administrative support for practice leadership, light administrative support for clinicians and clients, and will manage office supply inventory. As intake coordinator, the hire will be the first point of contact for prospective clients and will help to match clinicians with clients as appropriate.

Additional Duties:

• Greeting clients, checking them in, and helping them get comfortable upon arrival to the office

• Coordinating with external team for insurance verification

• Entering data/information into the online room scheduling system

Basic Qualifications:

• A “can do” attitude

• Strong verbal and written communication skills

• Strong customer service skills and comfort with speaking to new people

• Strong computer skills (able to navigate an electronic health records system; create monthly newsletter)

• Strong problem-solving skills

• Strong multi-tasking skills and being “quick on your feet”

• Organizational skills - assembling packets, mailers, event preparation

• Ability to function within a team setting and respond to daily tasks as delegated from upper management in a timely manner

• Remain flexible with how processes are improved or implemented to ensure growth within the practice

• Self-starter

• Highly motivated

• Understand the sensitive nature of working in a mental health services setting

• Can work cross-functionally with clinicians, practice leaders, billing team, and clients

Work Environment:

• Comfortable - The office is a home-like private practice setting

• Lively - Regular foot traffic throughout the day from clients and clinicians

• Social - The person in this role needs to be sociable and willing to talk to clinicians in between sessions

• Dynamic - Various tasks throughout the week from practice leadership

• Sensitive - Interacts with HIPAA protected information, understands that clients are often in emotional distress

Schedule:

• Hours (time of day) are flexible

• Ideally starting with 15 hours per week, with potential to increase 25-30 hours per week.

• Monday through Thursday or Tuesday through Friday

Compensation and Benefits:

• $18.00/hour

• Paid time off

• Paid holidays*

• IRA retirement plan with CMHC match

• Free in-house training and professional development

• Discount on CMHC-facilitated off site trainings, CEUs, and other events

*5 paid holidays: New Year Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day

Reports to:

• Clinical Directors

• Practice Owners